Read this before submitting a ticket
1.Do not update / follow-up the ticket if it is not important. Every time you update it, the system move the ticket at the end of list and you lose your ticket priority.
2.Make sure your WordPress, theme and the plugins are up to date
3.Do perform some initial troubleshooting steps like check by enabling the default WordPress theme and deactivating other plugins
4.Read our documentation and video tutorials here. https://docs.wpwebelite.com/
5.Do not forgot to attach system report generated by our plugin
6.Be specific